Call Center
• Are receiving complaints through the company's call centre around day to give our customers the highest quality of maintenance services, security and cleanliness throughout the week and without interruption, however skilled and as soon as possible.


• a customer can register Online complaints and follow up himself and online observe working progress against the Complaints through the Our Web site, which explains the Typical model of the unit's own housing by using own username and Password provided by City Properties Real Estate.

Emergency repairs

• The Alternate person from management receives all complaints for emergency case in the official holidays,to our distinctive service to coverage around the clock during weekdays all together.

City Properties provide best and distinctive services through its own ERP System :

Postpone/Delay a bank cheque: City properties Real Estate is the first company which provides the facility of postponement of cheque to improve the satisfaction of our Tenant through our live web site(propertiesre.com).
Immediate cancellation of the cheque: we provides the online possibility of cancelling the cheque and pay the cheque amount before due payment by going to the real estate office and pay it cash or through ATM or through our web site, in case the client's don't want to collect the cheque from the bank.
Replacing the checks: this is our new online service to satisfy our customers as change the cheque and replaced by another.
Installment payments service: This Service enables customer In Commitment more comfortable by nominal fee in installments.
Returned cheque Service: city properties provides a new and distinctive service to end the problem of returned checks, by identify fine ordered by Chairman, with the possibility of Payment cash or cheque deposit or replacement another cheque, or pay through our website.

City Properties, one of the leading property management companies in the UAE has launched a series of advanced electronic services for online property booking in cooperation with Emirates NBD and Network International. With these new services, customers can now process their renting procedures online, which will save their time, enhance company's service quality and provide convenience. The ground breaking services include online postponement of cheques, online payment against cheques, online booking of apartments and online rent deposit payment, as well as viewing your current and future payments.

Payment through the Web site City Properties has put a range of new services In addition to the advanced payment options, City Properties introduced their latest services which include online request for maintenance, viewing the layout of the apartment online, checking the status of the apartments or offices and when they will be vacant.

If a new customer, he must register through the web site to have his Control Panel to showing all due amounts and dates and all requests for maintenance so can follow-up everything and a lot of services that not limit, can also pays with high speedy and secure E-Payment services(E-Debit and E-Credit).

E-Payment via E-Debit and E-Credit service In line with its commitment to continuously improve customer service, City Properties, one of the leading property management companies in the UAE has launched a series of advanced electronic services in cooperation with Emirates NBD and Network International. The new services include online postponement of cheques, online payment against cheques, online rent deposit payment, and viewing your current and future payments
Customers who want to pay from their credit card, the website will link them to the Payment Gateway and provides the convenience of paying the required amount from the customer's credit card.

Customers who want to pay from their Debit card, the website will link them to the Payment Gateway and provides the convenience of paying the required amount from Customer Account to Merchant Account.

We provides our Tenant Free classifieds section without any registration, classified can be done through Existing account username and Password provided by City Properties Real Estate where we providing the Enriched Features for navigation the classifieds.

• Free posting of classified ads, your ads reach millions while you spend nothing.
• Control panel with easy access to add new ads and to edit already posted ads.
• Get your ads searched by top search engines like Google, Yahoo and MSN absolutely Free!.
• No restrictions (rules apply), post as many ads as you want absolutely free

Cargo service and furniture transfer with a high level of safety. Fitness Club, swimming pool and Parking, you will received remote control to entry and exit at any time, and to prevent any use of intrusive attitudes.
Note: apply the laws of the rent increase according to the law of each Emirate